Shipping Policy and Dislaimer

Last Updated April 14, 2018

DOMESTIC SERVICES OFFERED

Knit Studio LLC, ships all products via the United States Postal Service (USPS).

Customers have the choice at check-out of choosing:

  • First Class - Not Tracked
  • Priority Mail - Tracked
  • Priority Mail Express - Tracked

Processing time for shipping is 2-3 business days regardless of shipping selection for in-stock items. The Knit Studio does not fulfill orders on Saturday, Sunday, Monday or holidays.

INTERNATIONAL SERVICES OFFERED

At this time The Knit Studio does not offer international shipping.

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using USPS First Class mail will not have tracking numbers.

BACK ORDERS

If an item goes on back order, we will contact you prior to shipment to obtain approval to ship the part of your order that is in stock and to cancel the remaining portion of your order.

RESPONSIBILITY

Ownership of packages turned over to USPS transfers to the buyer. The Knit Studio recommends that customers select USPS Priority or Express shipping service to avail of the tracking and insurance options with those services.

The Knit Studio is not responsible for:

  • Lost, held, or damaged packages
  • Mis-delivery errors via carrier
  • Incorrect shipping information
  • Shipments sent to forwarding services
  • Weather related delivery delays

Customers should be aware that shipping is a service purchased along with each order and customers must address any shipping issues directly with USPS.

INSURANCE

Priority Mail Express and Priority Mail domestic shipments will have an applicable USPS® tracking barcode to qualify for the included insurance. 

With some exceptions, Priority Mail Express shipments include up to $100 of insurance and Priority Mail shipments may include up to $50.