Shipping Policy and Dislaimer

Last Updated May 17, 2020

DOMESTIC SERVICES OFFERED

Knit Studio LLC, ships all products via the United States Postal Service (USPS).

Customers have the choice at check-out of choosing depending on the destination and weight of the parcel:

  • First Class Package - Tracked
  • Priority Mail - Tracked and Insured
  • Parcel Select Ground - Tracked

Processing time for shipping is 2-3 business days regardless of shipping selection for in-stock items. The Knit Studio does not fulfill orders on Sunday, Monday or holidays.

LOCAL PICK-UP

Once an order is available for pick-up, confirmations will be sent via email where pick-up is selected as the delivery method at check-out.   Orders must be picked up within five (5) days or they will be automatically cancelled.

If a customer pays using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or Paypal on the first step of the checkout, then the pick-up option is not available.  Customers can't use express checkout options for pick-up orders.

INTERNATIONAL SERVICES OFFERED

At this time The Knit Studio does not offer international shipping.

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using other delivery options will not have tracking numbers.

BACK ORDERS

If an item goes on back order, we will contact you prior to shipment to obtain approval to ship the part of your order that is in stock and to cancel the remaining portion of your order.

RESPONSIBILITY

Ownership of packages turned over to USPS transfers to the buyer. The Knit Studio recommends that customers select USPS Priority Mail shipping service to avail of the tracking and insurance options with those services.

The Knit Studio is not responsible for:

  • Lost, held, or damaged packages
  • Mis-delivery errors via carrier
  • Incorrect shipping information
  • Shipments sent to forwarding services
  • Weather related delivery delays

Customers should be aware that shipping is a service purchased along with each order and customers must address any shipping issues directly with USPS.

INSURANCE

Priority Mail domestic shipments will have an applicable USPS® tracking barcode to qualify for the included insurance. 

With some exceptions, Priority Mail shipments include up to $50 of insurance.  Visit the USPS website for more details.

WINDING

Knit Studio LLC, does not offer winding services for balls, skeins, or hanks of yarn purchased online and/or shipped.